Aerospace Equipment Context Aftermarket Support Services is a set of words that encompasses Customer Support, Customer Service, Field Service Support, Service Engineering, Logistics & Parts Supply, Maintenance Repair & Overhaul (MRO), Service Centers, Operations Technical Support, Technical Services, and a whole host of other terms.  The operations involving Aftermarket Support Services within the aerospace community […]

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Aerospace Vehicle & Equipment Context Aftermarket Support Services is a set of words that encompasses Customer Support, Customer Service, Field Service Support, Service Engineering, Logistics & Parts Supply, Maintenance Repair & Overhaul (MRO), Service Centers, Operations Technical Support, Technical Services, and a whole host of other terms.  The operations involving Aftermarket Support Services within the […]

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Submit – Comparing Aftermarket Service & Support Organizations Retrieved, 20 Dec. 2019, from: http://aviationsafetyblog.asms-pro.com/blog/how-to-create-an-org-chart-for-aviation-safety-programs; http://youtube.com (Links to an external site.) Introduction What does Yoda from Star Wars have to do with this assignment?  Nothing…and everything. His words were an appropriate quote that fit the purpose. An organizational structure that is not optimally designed often leads to suboptimal performance, communication, […]

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Standard Costs Introduction Standard costs are used to help manage and analyze a company’s cost. With a standard to which an actual cost can be compared, managers can determine if too much labor or materials were used. They can develop cost-cutting strategies to help improve the company’s bottom line. Standard costs can also be used […]

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AVSC 4500 Service Delivery Improvement Using the Service Quality Cycle for Service Delivery Improvement Introduction Application of theory time.  Einstein said it best: Retrieved, 19 Dec. 2019, from: https://www.slideshare.net/optimaltransformation/a-collection-of-quotes-from-albert-einstein (Links to an external site.) Let’s apply the Service Quality Cycle: Step 4 – Analyzing the Current Situation, Step 5 – Deriving Action Items, and Step 6 – […]

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Data information Discuss – Data Collection: Selection, Implementation, and Use In aftermarket support services, the collection and analysis of fleet or individual aircraft and engine data can lead to an impactful story, a telling of the truth of how things really are, operationally, concerning the health of the equipment. Taking action prematurely to resolve an […]

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Data Collection Discuss – Data Collection: Selection, Implementation, and Use In aftermarket support services, the collection and analysis of fleet or individual aircraft and engine data can lead to an impactful story, a telling of the truth of how things really are, operationally, concerning the health of the equipment. Taking action prematurely to resolve an […]

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AVSC 4500 Maintenance Submit – Maintenance Management & Tracking Tools and Vendor Option Introduction We are on the topic of data again.  But now we have moved from KPIs related to general organizational and operational performance metrics to pure maintenance and inventory management tracking.  Although a maintenance department can utilize KPIs derived from maintenance tracking […]

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Submit – Maintenance Management & Tracking Tools and Vendor Option Introduction We are on the topic of data again.  But now we have moved from KPIs related to general organizational and operational performance metrics to pure maintenance and inventory management tracking.  Although a maintenance department can utilize KPIs derived from maintenance tracking software (and should), […]

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