BEWARE! Most companies in the academic writing industry DO NOT offer a specific Money Back Guarantee. They often tend not to keep their promise to return your money if you are not satisfied with the order. At US Research Writers ,
we want you to FEEL SAFE when placing your order!
Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your order, if anything goes wrong. This includes any possible problems you might encounter, and secures your interests. Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee. Quality-based refund requests are reviewed by our specialists and processed within a 14 day period, all other refund requests are processed within 3-4 business days.
Canceling an Order
If you decide to cancel your order before we assign a writer to work on it, you receive a 100% refund. If a writer has already been assigned, and it is confirmed by order’s status bar at the top of your order page, the refund amount depends on your deadline. You can claim a 70% refund if half or less of the period has passed, and up to 50% thereafter. This is because the writer who starts on your assignment should receive the compensation for the work done.
Please note that you cannot receive a refund for order cancellation if the paper has been completed and delivered to your order page on time. If the paper has been delivered within the deadline you stipulate and pay for, you can only request a refund due to quality concerns, through the “Refund” button on your order page.
Provided you haven’t downloaded the paper and the circumstances for order cancellation were beyond your control a partial refund up to 30% might still be considered.
I accidentally placed two identical orders
If you complete the payment for two identical orders by mistake, please contact us immediately to clarify the situation before we proceed with both orders. It is your responsibility to cancel any orders you do not need, before we assign a writer to work on them. Otherwise, they are regarded as regular orders and standard refund procedures apply (see *I want to cancel my order*).
My paper was late
If lateness occurs due to the late upload of extra materials on your part, you cannot apply for a lateness refund. Please make sure all paper details and additional materials are provided upon placing the order.
If due to some other reason the first version of a paper is delivered after the original deadline, you can request recalculation of the order price, according to the deadline for delivery. For example, an 8-hour delivery paper completed an hour late now falls into the 24-hour delivery category, and should cost less. The difference in price is refunded. If lateness occurs with a long-term order (11-14 days or longer) we refund 7% upon your request.
If the first version of a paper is late and is not approved by you, you are eligible for a full refund as you might not need the paper anymore.
All lateness refund requests should be submitted in a note on your personal order page, within 14 days from the time the paper was delivered.
I am not fully satisfied with the quality of the paper. However, I accept it and will revise it myself. I request a partial refund.
If you are not completely satisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, you can request a partial refund by contacting us on the Live chat. You then have 14 days to provide strong reasons and examples to back up your claim, or your own revised version of our paper as supporting evidence. As soon as you do that, up to 60% could be refunded at the Dispute Department’s discretion. To request a partial refund after you have already approved the last version of your order, contact our support team in chat, or through your personal Profile page for assistance.
Failure to provide information required for dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible.
All partial refund requests should be submitted using the “Refund” button on your personal order page within 14 days from the time the paper is approved.
I am completely dissatisfied with the quality of the paper, so I have decided to write it myself. I request a full refund.
If you are completely dissatisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, if you haven’t previously approved the paper, you can request a full refund by Contacting us on the Live chat.
You then have 14 days to provide strong reasons and examples to back up your claim. You could also upload a copy of your own version of the paper as supporting evidence that our writer’s work did not meet any of your expectations. The paper you provide is discarded immediately after our review, and is not stored in our internal database or shared with any third party. As soon as you do that, up to 100% could be refunded at the Dispute Department’s discretion.
Failure to provide information required for the dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible.
In case of a full refund request, the Company reserves the right to publish the paper online for commercial purposes. We do not keep any kind of essay databases, and “publish online” means that if the paper is googled, searched for in a search engine, or checked by any kind of anti-plagiarism software, it links back to our website. It may also be published as content or as a sample essay. This is done to protect our writer’s work in cases when a customer claims a refund after the work has been completed and used.