Human resources
1. Is outsourcing of HR activities likely to increase or decrease during the next ten years? Explain and justify your opinion.

2. You are the founder and president of a small janitorial and landscaping service that employs 100 people. You anticipate hiring another 25 people over the next 8-12 months, due to increasing new contracts with local businesses and residences that require your services. You believe this growth in business will translate into revenues and profits 30-40% higher than now if customer satisfaction remains high. What specific metrics and HR practices should HR implement to ensure continued and improved customer service?

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