Knowledge Questions
Q1: Give three (3) examples of how you have acted (or can act) as a positive role model to your team and how you demonstrate this through your personal work planning.
Q2: You are the Office Supervisor for Accove Pty Ltd. Accove vision and values are in the assessment appendix. Refer to the Customer Service and Communication Policy in the appendix where relevant to complete the following tasks.
(a) Explain how your job responsibilities dictated by your job description align with the Accove vision and values.
(b) Describe how you will ensure that your personal work goals role reflect that of Accove.
(c) Discuss how you would clarify your role and responsibilities.
(d) Discuss how you will measure and maintain your work performance to ensure you are meeting your KPIs (key performance indicators) and work targets.
Q3: Describe how your work strategies measure and maintain your personal performance to meet the business needs of the organisation.
Q4: Explain what contingencies are and discuss how you can be prepared when contingencies occur. Include examples in your response.
Q5: Complete the table below to:
• Explain how you can set the standard of work and work priorities to achieve personal and team goals.
• Describe how you will communicate the required standard of work and priorities to the team.
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Q6: (a) Research examples of technology that you can use to manage your personal and team work priorities. List three (3) websites you researched.
Q6: (b) Complete the following table to:
• List three (3) types of planning technology that you would (or do) use.
• Describe how this technology benefits the planning and/or monitoring process.
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Q7: Research common causes of workplace stress and health issues in the workplace and how to create better work–life balance. Describe strategies you can put in place to minimise stress and health issues for your team.
Q8: Discuss the following:
• what is meant by work–life balance and why it is important to maintain
• include four (4) examples of how you can maintain a healthy work–life balance for yourself
Answer:
What is meant by work-life balance and why it is important to maintain
4 Examples of how you can maintain a healthy work-life balance for yourself
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Q9: (a) When planning your career objectives, how will you:
• Determine what skills, knowledge and experience you currently have?
• Identify what you need to achieve to meet the required standards for your career position?
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Q9: (b) Think of where you want to be in five years. Consider the new work roles or tasks you will need to learn and do to achieve your career goals. Find out what competency standards you need to achieve your desired job role tasks.
Complete the following table listing three (3) three examples of requirements for effective workplace performance. Compare them to your current knowledge and skills. Then identify gaps and development needs.
Q10: Discuss the ‘how’, why’ and ‘when’ of feedback. Focus your discussion on all of the following aspects:
• Why actively seeking feedback is important
• When feedback should be sought
• What type of feedback should be sought
• Ways to actively seek feedback
• Who would be suitable to seek feedback from
• What to do with feedback when it is received
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Q11: (a) Complete the table below. You need to identify three (3) skills that may allow you to maintain a competitive edge for you and the organisation you work for. If you don’t currently work for an organisation, assume you are working for Accove Pty Ltd in a position of your choice.
These skills you identify should relate to a position you hold or aspire to. Identify how you plan to develop three skills. Set a timeline for how long this will take.
Q11: (b) Discuss the development of new skills. Your discussion should include and focus on all of the following:
• Two examples of where you have developed new skills which helped you maintain a competitive edge (or how you could do so).
• How these skills helped you maintain a competitive edge (or how they could do so)
• Identification of the specific skills you developed and a description of your journey to develop them (or how you could develop them and the expected journey to do so)
• Detail what you did, why you did it and how you did it (or what you could do, why you would do it and how you could do it)
• Final result and benefits (or what you envisage as the final result and benefits)
• How you have used, or could use these new skills
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Q11: (c) Describe feedback you have received in the workplace (or related to any kind of work you have done). Explain how you used this feedback to improve your skills or knowledge.
Q12: (a) Research learning styles. Complete one of the free tests available on the internet and print out a copy of the results.
What test did you complete?
What does the result say about you and your learning style?
Do you agree or disagree with the result? Explain your answer.
Explain how you can you use this information to manage development opportunities for yourself?
Q12: (b) Discuss different types of management development opportunities that may be suitable for you and those which are not. Justify your choice/s.
Q13: Complete the following table to explain what learning styles are and how you can use this information as a leader to improve your own learning and best lead your team.
Answer:
What are learning styles?
How can you use this information for your team?
Q14: Task:
Identify the industry that you aspire to work in (for example: retail, management, human resources, finance, tourism, business, financial) and the job role you aspire to in that industry.
Then:
• use the internet or other means to identify industry networks and ways to participate in them. Join three professional organisations or industry networks.
• actively participate in these networks (professional online forums or other online activities are fine if face-to-face participation isn’t suitable or possible).
• review these organisations or networking groups and write a summary report documenting how you participated and how these organisation could be of benefit to your professional development.
Use the organisational Summary Report template below to complete and document the results of this task.
Q15: (a) Discuss how an organisation’s policies, procedures and operational planning may possibly affect professional development strategies for individual employees.
Your response must identify:
• at least three (3) different examples of types of organisational policies or procedures (or aspects of operational planning) that may affect an employee’s professional development opportunities or strategies.
• possible options for individuals whose organisation has not allowed for the professional development they desire or need.
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Q15: (b) You work for Accove Pty Ltd and want to progress from a Manager to a Senior Manager and would like to do a training course costing $4000 to assist in your progression.
• Review Accove’s Professional development policy and procedures
• Describe how it may assist you with your professional development
• Explain what you would need to do
• Include any possible situations where issues may arise due to these policies and procedures.
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Q16: Research a variety of principles involved in the management of the activities and topics listed in the table below.
From your research:
• summarise what each topic means or what each activity involves
• explain the techniques or strategies you would use to effectively manage your team and yourself
• provide examples
Complete the following table to provide your response.
Answer:
Activities or Topics Summary Explanation / Purpose Techniques or strategies used to manage team or self (include examples)
Performance measurement
Personal development plan
Personal goal setting
Time management
Personal behaviour
Self-awareness in the workplace
Personality traits and identifying them
Q17: Complete all of the following.
Answer:
Requirement Response
Identify your own strengths and weaknesses that may affect your workplace performance
Describe three work methods and practices that can be used to improve your performance
Explain how these methods and practices help you
Q18: (a) According to Accove Pty Ltd communication protocols (in appendix), should you make the effort to use a customer’s name when communicating with them?
Q18: (b) If you are writing and communicating a report to management, which Accove Pty Ltd policies/procedures or protocols would you select and adhere to? Response must include at least two (2).
Q18: (c) When orally communicating with stakeholders within Accove Pty Ltd, which Accove communication protocols would you select and use? Response must include two (2).
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