BUS 4406Quality Management

Course Description: This course investigates the concept of “quality” in organizational culture, and how it has developed over time. A number of quality-improvement techniques will be explored, such as employee empowerment, quality-improvement tools, cross-functional teams, leadership for quality, continuous learning, process management, Taguchi methods, ISO 9000 standards, and the role of inspection in quality management. Issues concerning the implementation of methods such as Total Quality Management (TQM) will also be studied.

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The key objectives are:

Understand the roles and responsibilities of all the stakeholders of Quality Management.

Develop and apply tools for control and Quality Management.

Implement methodologies for process control and continuous improvement.

Develop organizational leadership strategies for Quality Management.

Major Insights are:

• Understanding Quality Management
• The EFQM Model of Excellence
• Process Management
• Quality Improvement Tools
• Continuous Improvement
• The Learning Organization
• ISO 9000 Standard
• Leadership for Quality
  What do you think should be an organization’s priority to achieve excellence: its processes, or its people? Why? How do the two relate and interact?
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